Refund Policy

We want you to be satisfied with every service and purchase at Royalz Tire & Lube. This policy explains how refunds work. It does not limit your rights under Nova Scotia consumer protection law.

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Automotive services

If you're not satisfied with a service we performed, contact us within 30 days and we'll make it right. This may include re-inspecting the work, redoing the service, or issuing a partial or full refund where appropriate. Refunds for services are handled case by case after our team reviews the concern.

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Parts and tires

Special-order parts and mounted tires are non-refundable once installed, except where covered by a manufacturer's warranty or defect. Unopened, uninstalled parts in original condition may be returned within 14 days with receipt; special orders may carry a supplier restocking fee.

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Deposits on vehicles

A deposit to hold a used vehicle will be refunded if we cannot complete the sale as agreed. If you change your mind before signing a purchase agreement, contact us — hold deposits are refundable within 5 business days of being placed unless otherwise agreed in writing.

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Used vehicle purchases

Used vehicles are sold as described in the signed purchase agreement, with a valid Motor Vehicle Inspection (MVI) where required. Any warranty coverage is stated in your purchase agreement. Vehicle sales are final once the purchase agreement is signed and the vehicle is delivered, except as required by law or expressly agreed in writing.

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How to request a refund

Call (902) 999-7277 or email Royalztirelube@gmail.com with your name, receipt or invoice number, and the reason for the request. Approved refunds are issued to the original payment method, normally within 5–10 business days.

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